Here we will tell you all you need to know about how to log into MAX Connect whether you are part of Legacy Sitel or coming as a Legacy SYKES associate.
Are you an associate who is part of Legacy Sitel?
If YES, you should use the windows ID (e.g. atest101). The way you can identify yourself as a Legacy Sitel user is when your Windows ID uses the first letter of your first name followed by the first 4 letters of your last name and three numbers.
Are you an associate who is part of Legacy SYKES?
If YES, your username will use your first and last name, then @domain.Sykes.com or just @Sykes.com.
If you're unsure of your UPN or Domain, speak to your supervisor.
What password should I use?
Your password is the one that you use to log in to your workstation. This works for both users (Legacy Sitel and Legacy SYKES)
Keep in Mind
Sometimes, the log in times take slightly longer than we would like, but don't panic - you will be connected! We're currently working to improve login times.